Privacy Policy

1. Overview

North Columbus Cleaning Company (“we,” “us,” or “our”) operates northcolumbuscleaning.com and provides residential and commercial cleaning services in the Columbus, Ohio area. This privacy policy explains what information we collect when you visit our website, request a quote, book a cleaning, or call us, and what we do with it.

Plain language version: we only collect what we need to do the job, we don’t sell your information, and we work with a small number of standard tools to actually deliver service.

2. What we collect

Information you give us

• Contact information: name, phone number, email address, service address.
• Booking details: service type, home size, frequency, special instructions, pet info, access details, preferred dates.
• Communications: the content of emails, text messages, voice calls (including AI-handled calls), and chat messages you send us.
• Payment information: handled by our payment processor — we do not store full credit card numbers on our systems.
• Feedback: reviews, ratings, and survey responses you submit.

Information collected automatically

• Website usage: pages visited, time on site, referring URL, browser type, approximate location based on IP address.
• Call metadata: when you call us, your phone number (caller ID), call duration, time of call, and a transcript of the conversation if handled by our AI receptionist.
• Cookies: essential cookies required for the booking and login systems to function.

Information from others

• Reviews platforms (Google, Yelp, etc.) when you leave a public review tied to our business.
• Referrals when an existing customer refers you to us by name.

3. How we use it

• Schedule, perform, and follow up on cleanings.
• Quote prices, send booking links, and confirm appointments.
• Send reminders, schedule changes, and post-service messages.
• Process payments through our payment processor.
• Improve our service quality, train our staff, and refine our AI receptionist.
• Respond to questions, complaints, and reschedule requests.
• Comply with legal, tax, and accounting obligations.

4. SMS & messaging opt-in

When you provide your mobile number on our website, by phone, or to a team member, you consent to receive transactional text messages from us — appointment confirmations, scheduling messages, booking links, day-before reminders, and post-service follow-ups — sent from (614) 352-2588 through our messaging provider.

Message and data rates may apply. Reply STOP at any time to opt out; reply HELP for help. We will not send marketing or promotional texts to numbers that have opted out.

What that means in plain English: when you opt in to receive texts from us, your opt-in itself, along with the phone number and consent record associated with it, stays with us and our direct messaging provider. We do not sell, rent, or share that opt-in data with marketers, data brokers, or any other third party.

For full SMS-specific terms (opt-out keywords, message frequency, carrier disclaimers, and messaging-data retention), see our dedicated SMS Terms & Privacy page.

5. Third parties we work with

We use a small number of standard service providers to actually run the business. These vendors process information on our behalf, governed by their own privacy practices:

• Booking Koala — scheduling, customer accounts, invoicing (privacy policy).
• Stripe (via Booking Koala) — payment processing (privacy policy).
• Quo (formerly OpenPhone) — business phone, SMS, and shared team inbox (privacy policy).
• Retell AI — AI voice receptionist that handles inbound calls when our team is unavailable (privacy policy).
• Vercel — website hosting and serverless infrastructure (privacy policy).
• Zapier — automation between the tools above (privacy policy).
• Google Maps & Google Fonts — embedded map and web fonts (privacy policy).

We do not sell your personal information. We do not share your information with advertisers, marketers, or data brokers. The only sharing happens with the vendors listed above, and only to the extent needed to deliver the service you asked for.

6. Cookies & analytics

Our website uses essential cookies required for booking and login to function. We do not currently run third-party advertising or behavioral tracking on the site. If we add analytics in the future, we’ll update this policy and only use providers that respect Do Not Track signals.

7. Data retention

• Customer accounts and booking history: retained while you’re an active customer, plus seven years after your last booking for tax and accounting purposes.
• Call recordings and transcripts: retained for 90 days, then deleted unless tied to an open complaint or dispute.
• Email and SMS history: retained for two years.
• Website analytics: retained for 14 months.

You can request deletion of your account and personal information at any time by emailing admin@northcolumbuscleaning.com. We’ll honor the request unless we’re required by law to retain certain records (e.g., tax invoices).

8. Your rights

You can ask us to:

• See what information we have about you.
• Correct anything inaccurate.
• Delete your information (subject to legal retention requirements).
• Stop sending you texts or emails (reply STOP, or email us).
• Export your booking history in a standard format.

Email admin@northcolumbuscleaning.com or call (614) 352-2588 to make any of these requests. We’ll respond within 30 days.

9. Children

Our service is for adults (homeowners, business owners, property managers). We do not knowingly collect information from children under 13. If you believe we’ve received information from a child, please contact us and we’ll delete it.

10. Changes to this policy

If we make material changes, we’ll update the “Last updated” date at the top and, for significant changes, notify active customers by email or SMS. Continued use of the service after a change means you accept the updated policy.

11. Contact us

Questions about this policy or your data?

North Columbus Cleaning Company
832 Callaway Lane, Sunbury, OH 43074
Phone: (614) 352-2588
Email: admin@northcolumbuscleaning.com